Dealing with authority is a typical power struggle that many pursue.
Most of the time it leads to bitterness, resentment, anger and the
like. Learning how to deal with authority is a process of learning
how to make everyone a winner. "Making everyone a winner"
is such a foreign phrase that some will wonder if it even possible.
It takes some time and willingness to listen but it is possible
and in the end making everyone a winner is the most desirable outcome
of any conflict. These sessions will help move you toward this goal.
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Lesson Title: Denial
Content Summary: This presentation provides a discussion
of how denial is used as a defense mechanism. Denial can be considered
to be the greatest obstacle for a successful future. Denial prevents
us from seeing reality by distorting the truth. The forms and
modes of denial as used as a survival tool to circumvent normal
life situation are identified and discussed. The abuser uses denial
to explain the unexplainable. How many times have we made up excuses
to avoid actions or consequences?
Objective: Upon completion of this presentation
the participants should demonstration further understanding of
the definition of "Denial."
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Session Title: Reactions to Anger
Content Summary: This presentation discusses how we deal
with anger. Anger can create a surge of energy that empowers an
individual to react physically. Anger creates a rush to action,
triggered by the secretion of adrenaline by the brain. Anger places
great stress on the body, physically and emotionally.
Objective: Upon completion of this presentation the participant
will be able to identify what anger is and demonstrate an ability
to recognize symptoms of anger before a crisis.
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Lesson Title: Anger Triggers (2 lessons)
This presentation deals with what triggers anger. Triggers can
be either internal or external. Internal anger triggers are something
you control directly. External triggers work to control you, if
you let them. Anger is manageable if you make the right choices.
Using different techniques for dealing with anger you can diffuse
a situation and turn it into a positive experience.
Objective: The participant will learn to identify
the internal and external triggers that cause the anger reaction.
Upon completion the participant will be able to identify what
anger is and be able to recognize the symptoms of anger before
the situation becomes unmanageable. In addition, the participant
will gain knowledge of coping methods to handle anger without
causing harm to themselves or others.
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Lesson Title: Choosing Right and Wrong
Content Summary: This presentation provides the
participant with basic decision-making tools. The use of judgment
in deciding what is right or wrong is emphasized. Taking a look
at decisions in relationship to feelings is discussed and what
makes things right or wrong is presented.
Objective: Upon completion of this presentation
the participant will have a better understanding of how decisions
concerning what is right or wrong are determined. Legal and moral
aspects of what characterizes the right or wrong decision are
given. Ethical aspects of decisions are also given.
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Lesson Title: Conflict Resolution
Content Summary: This presentation identifies that
conflict and problems are a normal part of life. Conflict resolution
is a cooperative problem solving technique, with the fundamental
concept that to resolve conflict, the individual with the dispute
solves the problem by their self.
Objective: Upon completion of this presentation
the participant will have a better understanding of how conflicts
can be resolved and how to choose a solution and act on it. In
addition, the participant will learn the importance of communication
in the conflict resolution process.
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Lesson Title: Listening Responsively (2 lessons)
Content Summary: This presentation provides an effective
method to improve listening skills. By listening responsively
you let people know that you care about them. By listening more
attentively you help people around you feel understood. Once people
feel that their message and feelings have been heard, they start
to relax and they have more attention available for listening.
Objective: Upon completion of this presentation
the participant will be able to improve listening skills by applying
the techniques provided. Strange as it seems, learning to
listen to others will result in others listening more to us. Participants
will learn to listen to what others want and need as opposed to
just hearing what they saying.
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Lesson Title: Explaining Your Intent
Content Summary: This presentation focuses on the
development of communications skills by increasing the awareness
of the intent of the conversation. The participant will learn
how to introduce topics of discussion in a more inviting manner
to empower his/her listener to actually want to hear what is being
said.
Objective: Upon completion of this presentation
the participant will develop skills that will enhance their ability
to effective manage conversations. By implementing these techniques
the speaker gives the listeners a chance to consent to or decline
the offer of a specific conversation.
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Lesson Title: Conflict Communication Techniques
Content Summary: Every relationship has conflicts. However,
conflicts do not have to end with someone losing and with both
parties hating each other. Many do end this way. That is why we
have so many wars, political fights, divorces, lawsuits, business
breakups, time and money-wasting arguments at work, etc. Wise
persons are able to resolve disagreements with both parties satisfied
and respecting each other.
Objective: Upon completing this lesson the participant
will be able to identify and use a number of strategies to reduce
the amount and severity of conflicts in his/her life.
