Conflict by itself, is neither good nor bad. How you manage conflict
determines its outcome. Poorly managed conflict can result in many
loosing their lives (i.e. war). The same conflict managed differently
could create a stronger friendship. The key is not the conflict,
but the management thereof. You can manage the conflict in your
life to turn potentially destructive situations into neutral situations
or even find ways to use conflict to make your life more pleasurable.
The following sessions will help you to learn to manage your conflict.
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Lesson Title: Dysfunctional Thinking
Content Summary: This presentation discusses the
concepts of how dysfunctional thinking can be detrimental to your
life. Several topics are introduced to identify dysfunctional
patterns of thought and character development helps to resolve
problems.
Objective: Upon completion of this presentation
the participant will be able to recognize a number of topics associated
with dysfunction thinking and have a better understanding of how
it can affect their lives.
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Lesson Title: Reactions to Anger
Content Summary: This presentation discusses how we deal
with anger. Anger can create a surge of energy that empowers an
individual to react physically. Anger creates a rush to action,
triggered by the secretion of adrenaline by the brain. Anger places
great stress on the body, physically and emotionally.
Objective: Upon completion of this presentation the participant
will be able to identify what anger is and demonstrate an ability
to recognize symptoms of anger before a crisis.
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Lesson Title: Anger Triggers
Content Summary: This presentation deals with what
triggers anger. Triggers can be either internal or external. Anger
is manageable if we make the right choices. Different techniques
for dealing with anger can diffuse a situation and turn it into
a positive experience.
Objective: The participant will learn to identify
the internal and external triggers that cause the anger reaction.
Upon completion the participant will be able to identify what
anger is and be able to recognize the symptoms of anger before
the situation becomes unmanageable. In addition the participant
will gain knowledge of coping methods to handle anger without
causing harm to themselves or others.
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Lesson Title: Not All Anger is Bad
Content Summary: This presentation address how anger
is expressed. Senseless expression of anger is a pattern that
should be stopped, not encouraged. Anger can be a motivator that
can direct energies in a positive direction as well as a detractor
from our overall performance. We must identify anger as a feeling
in order to deal with it.
Objective: The participant will
learn that all anger is not bad and can be used to motivate. Upon
completion of this presentation the participant will have a better
understanding of anger and how anger is a feeling that sends signals
to all parts of the body. Anger rarely accomplishes anything positive
so the participant will learn that a strategy can be used to change
the situation into a positive occurrence.
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Lesson Title: Stress Signals
Content Summary: This presentation discusses how
stress can affect our lives. Stress embodies physical, emotional
or behavioral signals. Each of us deals with stress in different
ways. The ways we respond to stress is important in managing our
daily lives. Managing stress in the early stages can make the
difference between a positive and negative outcome.
Objective: Upon completion of this presentation
the participant will be able to identify the signals of stress
and ways that we can cope with stress. In addition the participant
will be able to identify the psychological and behavioral responses
to stress.
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Lesson Title: Conflict Resolution
Content Summary: This presentation identifies that
conflict and problems are a normal part of life. Conflict resolution
is a cooperative problem solving technique. If you work with the
individual or group that you are in conflict with you are much
more likely to resolve conflict to the satisfaction of everyone
involved. Most individuals with the disputes focus on solving
the problem by themselves.
Objective: Upon completion of this presentation
the participant will have a better understanding of how conflicts
can be resolved and how to choose a solution and act on it. In
addition the participant will learn the importance of communication
in the resolution process.
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Lesson Title: Listening Responsively (2 lessons)
Content Summary: This presentation provides an effective
method to improve listening skills. By listening responsively
you let people know that you care about them. By listening more
attentively you help people around you feel understood. Once people
feel that their message and feelings have been heard, they start
to relax and they have more attention available for listening.
Objective: Upon completion of this presentation
the participant will be able to improve listening skills by applying
the techniques provided. Strange as it seems, learning to
listen to others will result in others listening more to us. Participants
will learn to listen to what others want and need as opposed to
just hearing what they saying.
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Lesson Title: Explaining Your Intent
Content Summary: This presentation continues the
development of communications skills by increasing the awareness
of the intent of the conversation. The participant will learn
how to introduce topics of discussion in a more inviting manner.
When the speaker offers combined "explanations-of-intent" and
"invitations-to-consent" they can help improve the communication
(mutual understanding) in their conversations.
Objective: Upon completion of this presentation
the participant will develop skills that will enhance their ability
to effective manage conversations. By implementing these techniques
the speaker gives the listeners a chance to consent to or decline
the offer of a specific conversation. In addition the speaker
learns to help the listener understand his/her position.
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Lesson Title: Identifying Stressors
Content Summary: This session identifies how stress
is recognized in our lives and how we react to it. The sessions
provides some insights in what we need to do to reverse the ways
we deal with the negative stressors in our lives. It introduces
the concept that good time management skills can alleviate some
of our stress. The session also shows the participant how to break
major tasks into smaller more manageable parts in order to reduce
stress levels.
Objective: Upon completion of this presentation
the participant will be able to identify and more aptly handle
some of the stressors in his/her life.
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Lesson Title: Conflict Communication Techniques
Content Summary: Every relationship has conflicts. However,
conflicts do not have to end with someone losing and with both
parties hating each other. Many do end this way. That is why we
have so many wars, political fights, divorces, lawsuits, business
breakups, time and money-wasting arguments at work, etc. Wise
persons are able to resolve disagreements with both parties satisfied
and respecting each other.
Objective: Upon completing this lesson the participant
will be able to identify and use a number of strategies to reduce
the amount and severity of conflicts in his/her life.
